Customer Service Representative - Omnichannel Contact Center

Role: Contact Center Representative Responsibilities Deliver high-quality customer support through inbound and outbound calls, chat, and email. Resolve customer issues, provide product and service information. Identify upsell and cross-sell opportunities. Utilize CRM and contact center tools to document interactions. Follow scripts and compliance standards to ensure consistent service. Meet performance targets in a fast-paced, metrics-driven environment. Qualifications & Skills Strong communication skills for engaging with customers across multiple channels. Ability to handle multiple contacts efficiently and professionally. Familiarity with CRM and contact center technology. Customer-focused attitude with problem-solving skills. Adaptability to a team-oriented, performance-driven culture.