Customer Service Representative - Omnichannel

Role: Blended Contact Center Agent Responsibilities: Handle inbound and outbound inquiries via phone, chat, email, and digital channels, resolve customer issues, provide product and technical support, accurately record data in CRM systems, and identify sales or upselling opportunities. Qualifications & Skills: Strong customer service skills, effective communication, ability to multitask across channels, tech-savviness, and a proactive approach to problem-solving. Key Duties: Meet performance KPIs, participate in ongoing training and coaching, and utilize CX technologies, with opportunities for career advancement in a dynamic environment.