Customer Service Representative - Contact Center

Role: Customer Service Agent Responsibilities: Handle inbound and outbound customer interactions via phone, email, and digital channels. Resolve customer inquiries and troubleshoot basic technical issues. Provide product and account support to enhance customer satisfaction. Utilize modern CX tools and adhere to performance metrics. Participate in ongoing training and coaching to improve skills. Qualifications & Skills: Tech-savvy, customer-focused, and motivated to grow in customer experience, sales support, and digital CX solutions.