Customer Service Representative - Inbound Omnichannel

Role: Inbound Customer Care Agent Responsibilities: Handle inbound calls, chats, and emails to assist customers, resolve questions, troubleshoot basic issues, and document interactions in CRM systems. Follow performance metrics focused on quality, productivity, and customer satisfaction, with ongoing coaching, training, and opportunities for advancement. Qualifications & Skills: Tech-savvy, detail-oriented, and strong communicators capable of de-escalating issues, adhering to scripts and procedures, and contributing to team goals. Demonstrate a commitment to continuous improvement in a fast-paced, performance-driven environment.