Customer Support Representative - Contact Center

Role: Call Center Representative Responsibilities Manage inbound and outbound calls to assist customers. Resolve customer inquiries and provide product and account support. Deliver high-quality customer experiences using CRM and omnichannel tools. Meet performance metrics related to quality, efficiency, and customer satisfaction. Participate in training and coaching sessions to develop skills. Opportunities for career advancement into sales, tech support, or digital CX roles. Qualifications & Skills Strong communication and problem-solving skills. Ability to work effectively in a fast-paced environment. Comfort with using contact center technologies and CRM tools. Customer-focused mindset with a commitment to service excellence.