Customer Service Associate

Company Description WHSmith North America is part of WHSmith, a leading global travel retailer with over 1,700 stores in 30 countries. In North America, the business includes Marshall Retail Group (MRG) and InMotion, operating around 320 specialty retail stores in airports and resorts. MRG focuses on creating distinctive store concepts that reflect local culture, community, and lifestyle, providing travelers with memorable shopping experiences. InMotion is the largest airport-based electronics retailer globally, offering a wide range of headphones, mobile power, Bluetooth speakers, and travel accessories. Team members benefit from working in dynamic travel environments with diverse customers and a strong focus on innovative retail experiences. Role Description The CSA (Customer Service Associate) role is a full-time, on-site position based in Queens, NY. The CSA provides friendly, efficient service to travelers, including greeting customers, answering questions, and assisting with product selection in specialty retail and electronics environments. Daily responsibilities include operating the cash register, processing transactions accurately, restocking shelves, maintaining store cleanliness and merchandising standards, and supporting promotional displays. The CSA also handles basic customer inquiries and concerns, follows company policies and procedures, and collaborates with team members to achieve sales and service goals. This role requires consistent punctuality, adherence to shift schedules, and a professional presence in a busy airport retail setting. Qualifications Strong customer-focused service and commitment to customer satisfaction. Professional telephone manner and customer support skills for handling inquiries. Proven customer service experience in retail, hospitality, or a similar environment. Effective communication and interpersonal skills, with the ability to engage diverse customers. Basic math skills and comfort using point-of-sale systems and handling cash. Ability to stand for extended periods, lift and move merchandise, and work in a fast-paced setting. Reliability in following schedules, policies, and safety procedures; flexibility to work early mornings, evenings, weekends, and holidays. High school diploma or equivalent preferred; prior airport or travel retail experience is a plus.