Customer Service Representative

About The Position Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our Charlotte team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner. Responsibilities Assist customers with questions and general service inquiries Handle customer interactions professionally and courteously Listen carefully to customer concerns and identify appropriate solutions Provide accurate information based on established company guidelines Maintain accurate records of customer interactions Follow established customer service procedures and quality standards Maintain a positive and professional attitude throughout each interaction Meet established customer service and performance expectations Qualifications High school diploma or equivalent Strong verbal and written communication skills Excellent listening and problem-solving abilities Professional and dependable attitude Comfortable learning new computer-based systems Ability to work effectively in a team environment What We Offer Competitive hourly pay Paid training Full-time employment Opportunities for professional growth Supportive team environment Employee development and mentorship Opportunities to advance into additional customer service and team leadership responsibilities