CSR

Keefes HVAC has proudly served homeowners throughout the New Orleans area for more than 47 years. Built on a foundation of trust, integrity, and exceptional service, Keefes HVAC has become one of the region's most respected home service companies. As we continue to grow, we are looking for customer-focused professionals who want more than just a job; they want a long-term career with a company that invests in its people and creates opportunities for success. We are actively seeking a Customer Service Representative to join our team in our office in Harvey, LA. Our CSRs are often the first point of contact for our customers and play a vital role in delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding service, Keefes HVAC is the place for you. Reasons To Join Keefes Competitive hourly pay based on experience (Pay Range) Health Insurance benefits (Medical, Dental, and Vision) Paid Time Off and Paid Holidays 401(k) Retirement Plan Stable, year-round employment with a company that has served the community for over (Number) years Team-oriented culture that values and invests in its employees Opportunities for training, growth, and career advancement Responsibilities Answer incoming customer calls in a professional and friendly manner. Schedule service appointments. Convert inbound calls into booked appointments by understanding each customer's needs and gathering key qualifying information. Provide customers with accurate information regarding services and appointment availability. Accurately enter and update customer information, call notes, and appointment details in ServiceTitan. Assist customers with questions, concerns, and service requests. Deliver an exceptional customer experience on every interaction. Meet individual and team performance goals, including call booking targets, while maintaining quality standards. Qualifications Two (2)+ years of customer service or call center experience required. Industry experience in HVAC, plumbing, or electrical is highly preferred. ServiceTitan experience preferred. Experience guiding conversations toward a booked appointment; appointment-setting or light sales experience is a plus. Excellent verbal and written communication skills, with strong active listening. Strong computer skills and accurate, efficient data entry. Proven ability to multitask and stay organized in a high-volume, fast-paced environment. Strong problem-solving skills and sound judgment when handling customer concerns. Positive attitude and professional demeanor, even with frustrated or upset callers. Ability to work independently and as part of a team. Reliable attendance and punctuality. Ready to Join a Company That Values Great People? If you're looking for a long-term career with a company that values teamwork, customer service, and employee growth, we'd love to hear from you. Apply today and build your future with Keefes HVAC!