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On-site
Milton, New Hampshire, United States
Posted · 23.09.2026
Greenhouse (US)

# Residential Supervisor

The Ridge RTC

About Altior Healthcare Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas. Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.Position Summary&nbsp; The Residential Supervisor&nbsp;is responsible for&nbsp;the day-to-day oversight of&nbsp;an assigned dorm at&nbsp;residential&nbsp;treatment center, ensuring the safety, wellbeing, and quality of care for all&nbsp;clients housed in the dorm. This role supervises&nbsp;both Lead Clinical Assistants and Clinical Assistants,&nbsp;coordinates shift coverage, enforces facility&nbsp;processes,&nbsp;policies&nbsp;and procedures, and serves as the primary point of escalation for incidents, staffing issues, and&nbsp;client&nbsp;needs during their&nbsp;assigned&nbsp;shift or coverage period.&nbsp;&nbsp;In short, the Residential Supervisor “owns” the shift.&nbsp;&nbsp; Key Responsibilities&nbsp; Supervise,&nbsp;mentor&nbsp;and coach residential direct care staff (Lead Clinical Assistants and Clinical Assistants) to ensure adequate coverage and quality of care across all shifts. Works with Program administrator on dorm shift coverage and communicates call outs to team members.&nbsp;&nbsp; Conduct regular staff check-ins, performance feedback, and&nbsp;supports&nbsp;ongoing training and competency development.&nbsp;Primary point of contact/training for any new hires on shift to ensure they have the tools and information to do their job correctly.&nbsp;&nbsp; Partners with clinical staff to&nbsp;monitor&nbsp;and enforce adherence to&nbsp;client&nbsp;treatment/support&nbsp;plans&nbsp; Respond to and de-escalate crisis situations, behavioral incidents, and emergencies; complete required incident documentation&nbsp; Partners with medical&nbsp;team&nbsp;to oversee medication administration&nbsp;protocols&nbsp; Maintain&nbsp;accurate,&nbsp;timely&nbsp;documentation of shift activities,&nbsp;client&nbsp;notes, and incident reports&nbsp; Serve as a liaison between direct care staff, clinical team, and program leadership&nbsp; Conduct facility safety checks and ensure a clean, safe, and therapeutic living environment&nbsp; Participate in on-call rotation for after-hours emergencies&nbsp; Assist&nbsp;with quality assurance audits and corrective action plans as needed&nbsp; Qualifications&nbsp; Required:&nbsp; High school diploma or GED required; Associate's or bachelor's degree in human services, Psychology, Social Work, or related field preferred&nbsp; 2+ years of experience in&nbsp;a residential, behavioral health, or human services setting&nbsp; 1+ years of supervisory or lead experience&nbsp;preferred&nbsp; Ability to pass background&nbsp;check,&nbsp;drug screening, and compliance needs (water safety, CPR,&nbsp;etc)&nbsp;per state licensing requirements&nbsp; Preferred:&nbsp; Experience with electronic health record (EHR) systems&nbsp; Knowledge of trauma-informed care principles&nbsp; Physical Requirements&nbsp; Ability to respond quickly to emergency situations, including physical intervention if trained and certified (e.g., CPI, MANDT)&nbsp; Ability to work flexible hours, including evenings, weekends, and holidays as needed&nbsp; Ability to&nbsp;lift up&nbsp;to 25-40&nbsp;lbs&nbsp;as needed&nbsp; Core Competencies&nbsp; Crisis management and de-escalation&nbsp; Team leadership and staff development&nbsp; Regulatory compliance and documentation accuracy&nbsp; Communication and interpersonal skills&nbsp; Sound judgment under pressure&nbsp; Salary Range$63,000&mdash;$68,000 USDBenefits Comprehensive benefits package: medical, dental, and vision. 401k with 4% match. Paid Time Off Programs including vacation, holidays, and illness. Chef made meals onsite. Professional trainings provided for development; continuing education assistance for clinicians. Supportive clinical supervision and professional development. Altior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. &nbsp; Privacy Policy&nbsp;l&nbsp;Discrimination Policy

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