Customer Resolutions Specialist

WHY WE WILL LOVE YOU You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself. WHAT YOU'LL BE DOING DAY TO DAY • Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution. • Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs. • Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded. • Provides customers with a forum to express their concerns and react in a professional and empathetic manner. • Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer. • Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met. • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. TOGETHER AS A TEAM At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Apply now! The pay range for this position is $19.96 to $28.20 JOB TYPE – Permanent, Full-time BENEFITS ELIGIBLE? Yes HOURS – Must be able to work retail hours based on the business needs of the location- including weeknights, weekends, and holidays. At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more! • Generous paid time off, holiday, and sick time • WiselyPay – get earned wages up to two days early • Paid parental leave (up to 16 weeks) • KinderCare tuition discount • Retirement and bonus plans • Co-worker discount, meal deal, and referral bonus • Pet insurance program • Education assistance and learning programs • Safety shoe reimbursement • 24/7 telehealth visits • Dental and vision plans • Medical and Rx plans (must work min. 20 hrs/wk) • A fun and inclusive work environment Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role. Qualifications • 1 year of call center, sales or customer service experience preferred.