Junior Customer Service Representative (Customer Retention)

Job Title: Customer Experience Partner Location: Plano, TX Work Arrangement: On-site Job Type: Full-Time Schedule: 40 hours per week, 5 days per week Shift: Monday–Sunday, within 6:00 AM–12:00 AM CT Weekend Availability: Required • when needed Job Summary We are looking for an energetic, positive, and customer-focused Customer Experience Partner to join our team. This role combines customer support, problem-solving, technology, data analysis, and process improvement . The ideal candidate will support customers through phone, email, and chat , troubleshoot issues, identify root causes, and work with internal teams to improve processes and the overall customer experience. Key Responsibilities Provide excellent customer support through phone, email, and chat . Troubleshoot customer issues and identify root causes to provide effective solutions. Identify recurring customer issues and recommend process improvements. Find opportunities to reduce manual work through automation, AI, and workflow improvements . Work with CRM, Zendesk, order management, and other business applications. Use data and tools such as Excel, SQL, Power Apps, or similar technologies to identify trends and improve processes. Identify ways to save time, reduce errors, and improve efficiency . Accurately document customer interactions, issues, and resolutions. Collaborate with Product, Engineering, Operations, and other internal teams . Manage multiple priorities while maintaining a high level of customer service and attention to detail. Adapt quickly to new tools, technologies, processes, and changing business needs. Required Qualifications Bachelor’s degree in Business, Communications, Technology, or a related field. Strong analytical, problem-solving, and troubleshooting skills . Excellent written and verbal communication skills. Customer-first mindset and ability to work effectively with customers. Comfortable learning and using new technology and business applications. Ability to identify problems, determine root causes, and develop practical solutions. Strong attention to detail and documentation skills. Ability to work independently and as part of a cross-functional team. Ability to pass a pre-employment background screening. Preferred Qualifications 2–4+ years of customer service experience , preferably in a fast-paced or technology-focused environment. Experience with Zendesk or other CRM/customer support platforms . Experience with Power Apps, automation, AI tools, or workflow optimization . Experience with Excel, SQL, Google Sheets, or other data tools . Experience with process improvement or reducing repetitive/manual work. Experience with e-commerce platforms. Experience with digital imaging or image-editing tools. Fresh graduates and entry-level candidates with strong communication, analytical, problem-solving, and technical skills are welcome to apply. Work Schedule This is a fully on-site position in Plano, TX . Candidates must be available to work 40 hours per week, 5 days per week, including weekends . Shifts will fall within the 6:00 AM–12:00 AM Central Time coverage window and may vary based on business needs.