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Lansing, MI, United States
Posted · 25.11.2014
SmartRecruiters (US)

# Business Analyst

Stem Xpert

Position : Business Analyst Location : Lansing, MI Duration : 10 Months Skills Required: Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines. Knowledge of current Telephony services and Technologies. Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors. Ability to communicate effectively, both verbally and in writing. Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues. Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN). Ability to develop work and call flows Excellent customer service skills Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video Disseminate information effectively to all teams and customers Understand a large and complex network environment Skills Preferred :- Microsoft Project, Microsoft Office, Visio, SharePoint, ChangePoint and/or software tools for tracking projects and recording pertinent information. Excellent customer service skills Professional and positive attitude Avaya and Cisco telephony and IPT Understanding how networks work in a complex environment Ability to extrapolate the correct information from customers on projects Kindly reach me at 734-357-8988 or just Email me @ sathish dot balla at tekwissen dot com

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