Help Desk Support

Job Title: Help Desk Support I Location: 601 East 18th Avenue Suite 150 Denver, CO Duration: 9+ Months Complete Description: Description: • Please see updated statement of work in the attachment section: • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks and monitors the problem to ensure a timely resolution. • May require an associates degree in a related area and at least 1 year or equivalent experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job. • Primary job functions do not typically require exercising independent judgment. All your information will be kept confidential according to EEO guidelines.