[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Director, Customer Success- OmniChannel

Active
On-site
Cleveland, Ohio
Posted · 26.08.2026
Lever (US)

# Director, Customer Success- OmniChannel

BrightEdge

Shape the future of Search.

About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

This role requires at least 4 days onsite in our Cleveland office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
We’re looking for a Sr. Manager or Director to lead our OmniChannel Customer Success team, serving as both a leader and hands-on customer advocate when needed. In this role, you’ll manage our omnichannel CSM function, while also working with our enterprise customers directly to solve escalated marketing and analytics challenges, drive adoption, and deliver world-class experiences.
If you are a natural motivator and want to be the leader behind the team that drives our customers' biggest wins, we want to hear from you!

This job was verified from Lever (US). Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/f343c837-8e54-4784-870f-2fae4024f1f7/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[BrightEdge Jobs](https://jobradar.live/company/brightedge) · [Jobs in Ohio](https://jobradar.live/jobs/ohio)
· [Customer Service Jobs in Ohio](https://jobradar.live/jobs/ohio/customer-service) · [Jobs by location](https://jobradar.live/jobs) · [Jobs by company](https://jobradar.live/company)

- [Customer Service Representative](https://jobradar.live/ilan/cb6009ec-1d69-4abc-81b8-b7bc11e6ecb1) Oldcastle BuildingEnvelope · Strongsville, OH

- [Customer Service Representative](https://jobradar.live/ilan/80a98e54-a318-4e3b-b10b-b6aa033a84f5) Oldcastle BuildingEnvelope · Strongsville, OH

- [Customer Service Rep - West Jefferson](https://jobradar.live/ilan/73a64270-9b07-4ec9-aa85-fdb7180c2b6a) Job&Talent · West Jefferson, OH

- [Customer Service Representative 522](https://jobradar.live/ilan/400de8ff-582c-4f3f-9cf3-12f2816c4e63) WhiteWater Express Car Wash · Springfield, OH

- [Customer Service Representative](https://jobradar.live/ilan/2a7b705e-55ff-44d3-b24a-ededee861331) Oldcastle BuildingEnvelope · Toledo, OH

- [Customer Service Specialist](https://jobradar.live/ilan/cb26b3d5-e2a5-4f96-af1a-0c6d9d244790) Wal-Mart Stores , Inc. · Toledo, OH

- [Customer Support Representative](https://jobradar.live/ilan/96b88a9f-1054-43e0-88a8-4cee01671693) Apidel Staffing (For Fortune 500 Client) · Toledo, OH

- [Customer Service](https://jobradar.live/ilan/f75fca6b-3142-4a0f-b56a-59e162cb2a0d) Lowe's · Toledo, OH