Customer Service Representative

Locations: San Antonio, TX | Bakersfield, CA | Columbus, OH Role Overview: We are looking for a Customer Service Representative to join our team and serve as the first point of contact for our customers. You will play a key role in delivering a positive customer experience through professional and friendly support. Key Responsibilities: Handle inbound customer inquiries via phone and live chat in a timely and professional manner Support customers with questions related to orders, delivery status, and product information Help customers with basic product usage, setup, and accessory questions Accurately log customer interactions and follow through on open issues, resolving them directly or escalating to the right team Represent our brand with friendliness and consistency across every customer touchpoint We're Looking For: Customer-first mindset with a strong sense of ownership and follow-through Reliable, organized, and able to manage multiple customer interactions effectively Structured thinker with sharp attention to detail Genuine curiosity about how products work; comfortable asking questions and figuring things out Excellent English communication skills (written and verbal); Mandarin Chinese proficiency is a plus