CSR

Company Description The Community Bank is a locally focused financial institution that prioritizes the economic and cultural well-being of the communities it serves. Guided by the belief that the bank’s success is directly tied to the community’s success, the organization emphasizes neighbor-to-neighbor growth and long-term relationships. The Community Bank differentiates itself from large out-of-town corporate banks by offering comparable or better services with a strong emphasis on genuine care and local presence. Team members are encouraged to support the #BankLocal philosophy, helping individuals and businesses thrive through personalized financial solutions. Role Description The Customer Service Representative (CSR) is a full-time, on-site role based in Hebron, OH. The CSR will assist customers with everyday banking needs, including opening and maintaining accounts, processing transactions, answering questions, and resolving issues in a timely and professional manner. Day-to-day responsibilities include providing accurate information about bank products and services, promoting a positive customer experience, and ensuring compliance with internal policies and regulatory requirements. The CSR will work closely with branch team members to support community-focused initiatives, identify opportunities to enhance customer satisfaction, and maintain a welcoming, secure environment in the branch. Qualifications Demonstrated skills in Customer Service and Customer Support, with the ability to respond to inquiries and resolve concerns effectively. Experience fostering Customer Satisfaction and Customer Experience through clear communication and a helpful, solution-oriented approach. Background working as Customer Service Representatives or in similar front-line customer-facing banking or retail roles. Strong interpersonal, listening, and problem-solving skills, with the ability to work collaboratively in a team environment. Attention to detail, accuracy in handling financial transactions, and comfort using banking systems and basic office software. High school diploma or equivalent required; additional education or banking experience is beneficial. Commitment to ethical conduct, confidentiality, and representing The Community Bank’s #BankLocal values.