(Part Time )Technical - Customer Support Specialist

Carnegie Learnings Customer Support Department provides end user support for our suite of technology-based curricula. We are looking for highly motivated students to assist customers in using our educational software and services. Students will be a significant contributor to our customer satisfaction, and must treat each contact with the care and handling deserved by a valued customer. Required Skills: Working knowledge of Windows and Macintosh operating systems. Ability to handle all support requests in a timely and professional manner. Excellent written and oral communication skills, patience and friendly demeanor. Analytical and problem-solving skills. Ability to work scheduled shifts. Student positions will primarily be working during evening hours (4pm-9pm). Spanish language skills are considered a plus but are not required. Fluency in Spanish is not required, but is considered a plus. Responsibilities: Answer, research, and resolve customer questions via phone and email in a timely and friendly manner. Log all customer correspondence in our tracking system Answer any questions regarding the technical functionality of the software and/or installation process. Troubleshoot technical issues related to installations or general use of software. This is a Part Time position for those who is interested in making extra dollars working part time Monday to Friday 04:00 pm to 09:00 pm or 05:00pm to 09:00pm Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings: Staff Augmentation Lifecycle IT solutions Application Development & Support Outsourced Testing Mobile Development and Test Automation