Customer Service & Support Specialist

Location: Remote — candidates must live in or near Austin, Texas Schedule: Monday–Friday, 10:30 a.m.–7:30 p.m. Central Time Work arrangement: 100% remote, with quarterly in-person team engagements in the Austin area Pay rate: $24.00/hour About The Role As a Customer Service & Support Specialist, you’ll be a “one-stop shop” for customers seeking service support. You’ll represent Applied Materials as part of its 24/7 call-center support operation, helping customers from initial request through resolution. You’ll work closely with internal teams—including Field Engineering, Logistics, Order Fulfillment, Marketing, and Sales—to coordinate requests, resolve issues, and provide a positive customer experience. Support may include Total Kit Management (TKM) service agreement customers, on-demand customers, and labor dispatch. What You’ll Do Respond to customer requests by phone and email, and document and maintain them in SAP CRM. Create and maintain quotations, sales orders, and service cases in SAP CRM. Coordinate with internal stakeholders to resolve customer needs and escalations. Use established procedures to troubleshoot issues, manage escalations, and follow up through resolution. Communicate clearly and positively with customers and internal teams. Follow business, operational, and financial policies and procedures. What You’ll Bring A bachelor’s degree or equivalent work experience. Strong spoken and written English communication skills. Excellent customer service skills and the ability to use positive language. Knowledge of products or services and a willingness to learn. SAP, CRM, or supply-chain process knowledge is a plus. Additional language skills are a plus, particularly for supporting multiple regions. A master’s degree is a plus. Location requirement This is a remote position, but candidates must reside in Austin, Georgetown, Round Rock, or a nearby area and be able to attend quarterly team engagements in Austin. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.