Customer Service Representative

Company Description Pioneer Powder Coatings is a United States–based company specializing in powder coating services for a variety of industrial and commercial applications. The organization focuses on delivering durable, high-quality finishes that meet client specifications and industry standards. Team members work in a hands-on environment where attention to detail, reliability, and safety are priorities. The company values customer satisfaction, consistent performance, and collaborative problem-solving. Joining Pioneer Powder Coatings offers the opportunity to contribute to a growing business with a focus on service and quality. Role Description The Customer Service Representative is a full-time, on-site role based in Kentwood, MI. This role is responsible for handling incoming customer inquiries by phone, email, and in person, providing accurate information on services, pricing, and order status. Day-to-day tasks include processing orders, updating customer records, coordinating with production and logistics teams, and resolving issues related to scheduling, delivery, and product quality. The representative will manage customer complaints in a professional manner, track follow-ups, and ensure timely resolution to maintain positive customer relationships. The role also involves preparing basic documentation, supporting sales with quotes or service details, and identifying opportunities to improve the overall customer experience. Qualifications Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction. Ability to enhance and maintain positive Customer Experience in a manufacturing or service-oriented environment. Previous experience as a Customer Service Representative or in a similar customer-facing role. Clear and professional verbal and written communication skills. Comfort using basic office software (e.g., email, spreadsheets, customer databases) and learning new systems. Effective problem-solving abilities, attention to detail, and organizational skills. Ability to work on-site in Kentwood, MI, and collaborate with production and logistics teams. High school diploma or equivalent; additional customer service or office administration experience is beneficial.