Program Analyst

This position is located in the Office of Finance and Accounting, Indian Health Services at Rockville, MD. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). The incumbent performs a variety of complex program analysis assignments using qualitative and quantitative methods for the analysis and evaluation for Contract Support Cost program operations to determine their efficiency and effectiveness as authorized by the ISDEAA, of P.L. 93-638 as amended. Collects, manages, and analyzes Contract Dispute Act (CDA) claims data in the CDA Claims SharePoint to allow for an efficient record keeping environment within CDA Claims. Consolidates data presented to IHS leadership and for use in annual reports. Develops, selects, adapts, and employs qualitative and quantitative assessment methods to improve complex program effectiveness. Advises managers and program officials on management or program-related policies and procedures. Reviews and evaluates established program policies and procedures to determine gaps where additional guidance is needed. Develops internal operating procedures; resolves functional conflicts and internal problems; and recommends new approaches as necessary to support IHS operations for CDA Claims resolution within the IHS. Understands all aspects of a major health care or human services related program and develop studies that address specific problems, issues and challenges that impact on the effective and efficient delivery of program services to beneficiaries. To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS, GS-0343-11: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-09 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience analyzing and evaluating program operations using qualitative and quantitative methods to identify trends, assess program effectiveness, and support organizational goals. Maintained and analyzed program data, prepared reports, and presented findings and recommendations to management to improve program performance and operational efficiency. Interpreted and applied federal laws, regulations, policies, and program guidance to ensure compliance while providing technical assistance to managers and staff on program requirements. Reviewed existing procedures, identified operational issues, and recommended process improvements to enhance program effectiveness and support mission objectives; OR; Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. MINIMUM QUALIFICATION, GS-0343-12: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-11 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience analyzing and evaluating program operations using qualitative and quantitative methods to identify trends, improve efficiency, and support organizational objectives. Coordinated and maintained program data, prepared analytical reports, and presented findings and recommendations to management to support informed decision-making. Interpreted and applied federal laws, regulations, policies, and procedures to ensure program compliance and advised staff on program requirements and administrative processes. Reviewed existing procedures, identified operational gaps, and recommended process improvements to enhance program effectiveness and support mission objectives. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 Confidential Financial Disclosure Form required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant. This position has an education requirement. If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.