Customer Service Representative

Company Description SEACOAST UTILITY AUTHORITY is a public utilities organization serving customers in Palm Beach Gardens, Florida, and the surrounding area. Headquartered in Palm Beach Gardens, the Authority focuses on providing reliable utility services and responsive support to the community. Team members contribute to essential services that impact residents and businesses every day. The organization values professionalism, accountability, and customer-focused operations. Working at SEACOAST UTILITY AUTHORITY offers the opportunity to support critical infrastructure in a stable, service-driven environment. Role Description The Customer Service Representative is a full-time, on-site role based in Palm Beach Gardens, FL. This position is responsible for answering incoming customer calls, emails, and in-person inquiries related to utility services, billing, payments, service requests, and account changes. The role includes resolving customer issues, documenting interactions in the customer information system, and escalating complex matters to appropriate teams when necessary. The Customer Service Representative will process payments, assist with setting up and closing accounts, explain policies and procedures, and provide clear information about services and service disruptions. Daily responsibilities also involve maintaining accurate records, following established protocols, and contributing to a positive, professional customer experience. Qualifications Strong customer interaction skills, including Customer Service Representatives experience, Customer Support, and Customer Service abilities. Ability to foster positive Customer Experience and support high Customer Satisfaction through clear communication and problem-solving. Excellent verbal and written communication skills, with the ability to explain policies and resolve issues in a calm, professional manner. Basic proficiency with computer systems, customer databases, and standard office software (e.g., email, word processing, spreadsheets). Attention to detail and accuracy when handling customer accounts, payments, and documentation. Capability to work on-site in a fast-paced environment, manage multiple inquiries, and prioritize tasks effectively. Prior experience in utilities, municipal services, or a call center environment is preferred but not required. High school diploma or equivalent required; additional education or training in customer service or business is a plus.