Customer Service Specialist

Company Description USSPT is a skills-focused training organization dedicated to helping athletes and fitness enthusiasts unlock their full potential through expert coaching in body mechanics and kinesthetic range of motion. The company emphasizes the mental side of learning, highlighting how the mind and body work together to support lasting performance improvements. Coaches at USSPT complete rigorous training and certification so they can tailor programs to each individual’s capabilities and goals. Whether supporting professional athletes or motivated beginners, USSPT provides a structured, supportive environment for continuous growth. Team members join a community committed to high-quality training, personal development, and meaningful results for clients. Role Description The Gym Front Desk role at USSPT is a full-time, on-site position based in Lewisville, TX. This team member will greet and check in clients, manage membership and class registrations, answer phone calls, and respond to inquiries in a professional and welcoming manner. Daily responsibilities include handling payments, maintaining accurate records in gym management software, and ensuring the front desk area is organized and presentable. The role also involves coordinating schedules with coaches, assisting with client intake forms, and communicating gym policies to members. The Gym Front Desk staff supports a positive client experience by providing attentive service, efficient administrative support, and clear communication. Qualifications Strong customer service and communication skills, including the ability to interact professionally with clients, coaches, and visitors. Proficiency in receptionist duties and phone etiquette, including answering calls, routing inquiries, and managing appointments. Basic computer literacy, with comfort using email, scheduling tools, and membership or point-of-sale systems. Ability to maintain an organized front desk area, manage multiple tasks, and handle administrative responsibilities accurately. Dependable, punctual, and able to work a consistent full-time schedule on-site in Lewisville, TX. Previous experience in a gym, sports performance facility, or customer-facing role is preferred but not required. Interest in fitness, sports, or athletic development and a willingness to learn about USSPT’s training philosophy. High school diploma or equivalent; additional training in customer service or office administration is a plus.