Lead Store Manager

Company Description Best Wash Laundromats, headquartered in St. Louis, MO, operates a rapidly growing network of laundromats across Central Illinois and St. Louis, with expansion in Kansas City and Memphis. Best Wash is committed to providing clean, reliable, and well-managed stores that serve neighborhood needs and offer a simple, pleasant customer experience. The company emphasizes disciplined growth, thoughtful site selection, and consistent operations to stand out among independent and regional competitors. Its core mission is to create community laundromats that deliver a great experience to every customer, every visit. Role Description The Lead Store Manager is a full-time, on-site role based in St. Louis, MO, responsible for the overall performance and daily operations of a Best Wash laundromat. This role oversees staff scheduling, training, and performance, ensuring consistent execution of company standards for cleanliness, equipment reliability, and customer experience. The Lead Store Manager monitors store metrics, manages cash handling and deposits, and implements loss prevention practices to protect company assets. Day-to-day responsibilities include resolving customer issues, coordinating maintenance and repairs, maintaining inventory of supplies, and enforcing safety and compliance procedures. The role also supports new initiatives, contributes to local marketing efforts, and provides feedback to leadership to improve store operations and guest satisfaction across the network. Qualifications Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on creating positive guest experiences. Effective Communication abilities for interacting with customers, coaching team members, and collaborating with leadership. Demonstrated Store Management experience, including staff supervision, scheduling, and day-to-day operational oversight. Knowledge of Retail Loss Prevention practices, cash handling procedures, and basic inventory control. Proven leadership skills, with the ability to motivate teams, set priorities, and make sound decisions in a fast-paced environment. Strong organizational and problem-solving skills, with attention to detail and follow-through. Comfort working on-site in a hands-on environment, including light physical tasks such as standing, lifting supplies, and operating equipment. Experience in retail, hospitality, or service-based businesses is preferred; prior multi-unit or high-volume store experience is a plus. High school diploma or equivalent required; additional education in business, management, or related fields is beneficial. Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.