Supervisory Medical Administration Specialist

This position is located at the Lakeland VA Outpatient Clinic. The Supervisory Medical Administration Specialist functions as a supervisor, ensuring implementation of local procedural guidance and administration and implementation of such policies as time and leave, employee grievances, disciplinary actions, labor relations, merit promotion. As Supervisor, the incumbent makes decisions on work problems in all areas of his/her section. encourages employees to actively develop a course of action for solution to the problem (employee empowerment), proposing a definite solution, when needed. The incumbent is responsible for all normal supervisory functions such as performance appraisals, review and development of position descriptions and performance standards. Resolves grievances and complaints, counsel's employees concerning their responsibilities, taking into consideration abilities of staff, takes or recommends disciplinary action when indicated, and initiates action for recognition of exemplary work. Initiates requests for promotions, reassignments, etc. Coordinates leave requests in a fair and equitable manner, ensuring maximum coverage of administrative areas. Certifies duty time of employees. Duties Include: Coordinates, plans, administers, and directs the work of 1 Supervisory Medical Support Assistant , (GS-0679-08); 2 Lead Medical Support Assistant, (GS-0679-07) and 12 Advanced Medical Support Assistant, (GS-0679-06). Keeps employees informed of management goals and objectives and addresses and resolves employee concerns. Initiate requests to fill vacancies and interviewing and selecting employees for the section from certificates of eligible candidates. Develop and implement employee training programs which adhere to VA regulations for all HAS staff members. Assigns experienced employees to assist with cross-training of the employees in the Service. Identifies operational trends and provides administrative input on new programs or program changes to support budget allocation discussions. Maintains knowledge of VERA and the ambulatory care processes as part of the health administration management team. Ensures staff complies with corporate Tampa business office practices to include insurance capture requirements and all other business office policies. Support leadership in the development of long and short range plans, program goals, and objectives by coordinating medical administration needs across the organization. Implements and administratively manages program changes that impact the clinic's needs. Reviews workload information and provides administrative support for resource planning. Provides oversight and situational support to scheduling operations during periods of increased workload or staff shortages, ensuring continuity of clinic functions. Provides administrative oversight of computerized scheduling operations for a broad range of treating specialties, ensuring clinic configurations, cancellations, and restorations are carried out by staff in accordance with policy. Other Duties as Assigned Promotion Potential: This position is at a GS-9 Full performance level with no known promotion potential. Work Schedule: Monday-Friday 07:30am • 4:00 pm Position Description/PD#: Supervisory Medical Administration Specialist/PD065850 As a condition of employment, applicants who have not previously completed a supervisory probationary period will be required to serve a one-year supervisory probationary period. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 09 position you must have served 52 weeks at the GS 07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Qualifying Specialized Experience: Provide data to improve scheduling and other performance processes and recommend changes to improve work production and services provided. Plans and coordinates the orientation and training of all new employees. Responsible for staffing, reviewing applicants, performance-based interviewing and selection of new employees. Maintains program requirements/validation criteria for assigned areas; reviews data to identify operational trends and areas of concern; and initiates administrative actions (e.g., work orders, training) to improve customer experience. Approve/disapprove/certify leave and timecard reconciliation according to VA policy. Develop leave schedules and contingency plans, including cross-training staff, to always ensure adequate coverage. Deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters in the administration of labor management agreements. OR, 2. Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: Masters or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related OR, 3. Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 full years of progressively higher-level graduate education. You will be rated on the following Competencies for this position: Accountability Administration and Management Customer Service Decisiveness Flexibility Interpersonal Skills Leadership Organizational Stewardship Problem Solving Resilience Troubleshooting (Electronic Equipment) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required (e.g., walking between clinic areas, occasional light carrying). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.