Customer Service Representative

Posting Close Date Applicants must submit their completed application by 11-01-2026 at 11:59 p.m. MST Application and Special Instructions Submit an updated resume that clearly details your experience directly related to the Customer Service Representative position position. For questions regarding this recruitment please contact Genevieve Hernandez at genevievehernandez@tucsonaz.gov Position Specific Summary The Customer Service Representative position at the City of Tucson ’s Department of Transportation and Mobility is responsible for handl ing customer interactions , address ing inquiries, concerns and provid ing support, along with maintain ing records within the Park Tucson Division. Work is performed under the supervision of the Management Assistant. This position does not supervise. Duties and Responsibilities Addresses customer service inquiries for parking services by answering phones, engaging with constituents, gathering pertinent information and initiating follow • up with constituents to ensure customers can track their requests accordingly. Resolves disputes and issues related to parking fines, lost tickets, or other service-related problems. Processes payments for permits , garages and parking citations. Operates and monitors parking management systems, including access control and ticketing software. Ensures the system is functioning properly and report any technical issues. Maintains records of transactions, customer interactions, and incidents. Sets up garages and surface lot access utiliz ing systems for City of Tucson and Pima County employees including the public. Activates and resets access cards for all city • owned garages, issues residential permits, non-residential permits, and handles renewals accordingly . Activates monthly permits for cont racted companies for surface lots. Assist s with validating tickets or passes and processing refunds if applicable . Performs other duties and tasks as assigned. Working Conditions Mostly office environment. All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONS Education High school diploma or equivalent Experience One (1) year of relevant experience Equivalency Any combination of relevant education and experience may be substituted on a year-for-year basis. License/Certifications Preferred Qualifications Education: High School Diploma or GED Experience: One (1) year directly related experience Equivalency: Any combination of relevant education and experience may be substituted on a year • for year basis. License/Certifications: A Valid and unrestricted Driver License with two (2) years of licensed driving is required Preferred Qualifications: Customer Service Experience POSITION DETAILS Job Profile J0152 • Customer Service Representative View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent . Compensation Grade G102 Hourly Range $16.50 • 24.75 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. Fair Labor Standards Act (FLSA) Non-Exempt Position Type Regular Time Type Full time Department Department of Transportation and Mobility Department Link https://www.tucsonaz.gov/Departments/Transportation-Mobility Background Check This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer. ABOUT US Benefits The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. Citizenship The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship. The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). ADA Accessibility Compliant Form The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov . Recruiter Name Genevieve Hernandez Recruiter Email DTM_HR@tucsonaz.gov For general Human Resources questions please contact 520-837-4190.