Customer Success Lead

ABOUT RABOT At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment! ROLE OVERVIEW • Position: Customer Success Manager • Location: US Remote • Experience: 5+ years in Customer Success, Support, or Sales KEY RESPONSIBILITIES • Act as the primary point of contact for customers, ensuring their satisfaction and success • Guide new customers through the onboarding process, ensuring effective product usage • Identify and execute upsell and cross-sell opportunities that align with customer needs • Track and manage customer renewals to maintain and grow our customer base • Gather and analyze customer feedback to improve our services and identify growth opportunities • Collaborate with sales and product teams to enhance the customer experience • Willing to travel and participate in system installations. IDEAL CANDIDATE • Proven experience in Customer Success, Support, or Sales roles • Strong communication and relationship-building skills • Analytical mindset with the ability to identify upsell opportunities • High emotional intelligence and empathy • Proficiency with CRM software and willingness to learn new systems • Passion for technology and interest in the supply chain/fulfillment industry WHAT WE OFFER • Competitive salary and performance-based bonuses • Comprehensive health benefits • Stock options for long-term growth potential • Professional development opportunities • Chance to make a significant impact in a high-growth startup