Peer Liaison

Job Description: Title: Peer Liaison Classification: Non-Exempt Wage: 19.07/hour Scope of Position : Enhance engagement and provide overall support to peers participating in the PA CareerLink workforce services available through the Bartram Choice Neighborhoods Initiative. Responsibilities Build and develop relationships through ongoing meetings with participants Attend CNI People team and resident council meetings as appropriate Utilize learned techniques to deliver customer-focused and customer driven goal planning Meet with Community Workforce Connector twice a week to discuss customer engagement best practices and those actively in services Engage customers both on-site and through email/phone/text to sign them up for PA CareerLink workshops, resume support, and job matching. Conduct outreach to increase enrollments, received services, and to capture outcomes such as training enrollment/completion and job attainment. Maintain timely and complete documentation of interactions with participants Collaborate effectively and communicate proactively with staff and participants Create and maintain an environment that promotes opportunities for quality interaction Establish clear expectations and encourage participant accountability Model positive, respectful, and professional behavior in all situations Demonstrate positive, pro-social interactions with participants, staff and community representatives Use language reflective of a commitment to diversity; demonstrate cultural competence Demonstrate allegiance to the policies, procedures and expectations of EDSI as well as partner agencies Other duties as assigned Education and Experience Requirements Must be a resident of Philadelphia Housing Authority Demonstrated telephone and written communication skills Ability to work virtually and in-person required Comfortability with using Office365 and video conferencing required Able to demonstrate a positive professional attitude Customer Service skills required EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.