Solutions Engineer - SF

Vapi (/ˈVɑːpi/): • Voice AI that resolves, not transfers • Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life • Trusted by 1 million developers building the future of voice agents • Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised • Try talking to Vapi now! https://vapi.ai/ Why We’re Hiring This Role: • Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs. • Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc. • This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live. What You’ll Do: • 30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows. • 60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly. • 90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio n patterns and common objections, and feed repeated product gaps back to engineering and product. Who You Are: • You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar. • You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer. • You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems. • You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down. • You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live. How We Work: • Build something worthy of love • Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate. • Commit and follow through • We finish what we start and build trust by being people others can count on. • Why not today? • We value urgency and momentum. The fastest path to customer value usually wins. • Seek raw input • We go directly to customers, data, and teammates instead of relying on summaries or assumptions. • It’s our problem • We operate as one team. We share credit, own mistakes together, and support each other when things get hard. • Be direct and kind • We give feedback clearly, respectfully, and without delay. Why Vapi: • Generational impact: Build the human interface for every business • Ownership culture: 70% of the company are previous founders • Kind team: The founders, Jordan and Nikhil, are Canadians • Tier-1 Investors: YC, KP seed, Bessemer Series A What We Offer: • Real stake: We offer a competitive salary and excellent equity ownership • Comprehensive health coverage: medical, dental, and vision plans • Team love: We love hanging out, and we do quarterly off-sites • Flexible time off: take what you need • More: catered meals, transportation, gym, and a $10k annual L&D budget