[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / WFH Medical Customer Service Active On-site Shreveport, LA Posted · 01.10.2026 LinkedIn Jobs US # WFH Medical Customer Service AppleOne Employment Services Job Summary We are seeking a WFH Medical Customer Service Representative for a full-time, direct hire opportunity supporting customers, pharmacies, and healthcare providers with prescription benefit questions. This remote call center role is a strong fit for a dependable, customer-focused professional who enjoys solving problems, navigating multiple systems, and providing accurate support in a healthcare services environment. This opportunity offers structured virtual training, ongoing coaching, steady full-time hours, and a supportive remote team environment. Candidates who are tech-savvy, service-oriented, and interested in building a long-term career in healthcare customer support will find clear expectations, leadership support, and a team-focused culture designed to help employees succeed. Key Responsibilities Handle approximately 60 to 80 inbound customer service calls daily in a professional, accurate, and helpful manner. Assist customers, pharmacies, and healthcare providers with prescription benefits, eligibility, coverage, claims, authorizations, billing, payments, and medication delivery questions. Research and resolve customer concerns using multiple computer systems, internal tools, and available resources. Accurately document customer interactions, updates, case details, and resolutions. Meet quality, productivity, attendance, compliance, and customer experience expectations in a remote call center environment. Maintain privacy, confidentiality, and healthcare service standards while working from home. Compensation And Benefits Pay: $15.00 per hour. Full-time, direct hire position. Work-from-home opportunity. Paid twice per month. Hours of operation are 6:00 AM to 10:00 PM CST. Open 7 days per week. Must work Saturday or Sunday each week. Must be available to work a 40-hour schedule within operating hours. No part-time opportunities are available. Training includes 16 days of virtual classroom training and 5 days of live-call training. 100% attendance is required during training. Ongoing coaching and development are provided. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1173 ]]> This job was verified from LinkedIn Jobs US. Applications are completed on the original source. 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