Lead Management and Program Analyst (Lead Site Analyst)

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services Service Center • Accounts Management Fresno REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a team lead, providing guidance, coordination, and support to employees engaged in analytical and program support work. Articulates and communicates assignments, projects, problems to be solved, actionable events, and deadlines, ensuring work is distributed based on priorities, workload, and employee capabilities. Monitors the status and progress of work, ensuring assignments are completed within established timeframes and meet quality standards. Reviews completed work to ensure consistency with supervisor instructions, established priorities, and applicable procedures. Performs analytical studies and program reviews to evaluate the effectiveness of operations in meeting established goals and objectives. This includes analyzing program data, identifying problem areas, and recommending improvements to work methods, procedures, and techniques to enhance efficiency and effectiveness of operating line or administrative support programs. Supports the development and implementation of project plans by coordinating activities, establishing timelines, and assisting in the identification of appropriate methods and procedures for accomplishing assigned work. The incumbent ensures that plans and activities are aligned with established organizational goals, schedules, and policies. Prepares reports, memoranda, and other written materials that document findings, recommendations, and guidance. The incumbent may participate in briefings and meetings to communicate analytical results, provide technical insight, and support the implementation of recommeneded actions. STANDARD POSITION DESCRIPTIONS (SPD): PD94303 Visit the IRS SPD Library to access the position descriptions. Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE GS-13: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.Specialized experience for this position includes: Demonstrating accomplishment of analytical and evaluative methods and techniques, both qualitative and quantitative. Management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them. Experience with project management to evaluate complex projects and studies and to identify problem areas, trends, deficiencies, and other similar factors affecting operations. Budgeting methods and techniques to prepare analyses and estimates. Oral communication techniques to present findings, deliver briefings, and negotiate solutions to disputed recommendations. Acting as a liaison between the Agency and internal parties on significant and sensitive matters involving safety, employee, and communication activities. Recommending process improvements through evaluation of data and reports. Preparing and delivering presentations to a variety of audiences including senior and executive management. Microsoft Office Suite (Excel, Outlook, Word, Publisher, Adobe-creating fillable forms) SharePoint 2010 site Administration, work-flow creation, and design of SharePoint content AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards. Probationary Period • A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card • Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).