[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Service Rep II

Active
On-site
Richmond, VA, United States
Posted · 20.01.2017
SmartRecruiters (US)

# Customer Service Rep II

Randstad

Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. 1+ yr of experience in call center environment Must be flexible with schedules All your information will be kept confidential according to EEO guidelines. Its an American multinational banking and financial services corporation.

This job was verified from SmartRecruiters (US). Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/d5918799-140a-4bf8-801a-bae685b4be06/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?