Front Desk Supervisor - Roost Cleveland

About Method Co.  Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.  About ROOST Cleveland   ROOST Cleveland brings the signature ROOST apartment‑hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one‑, and two‑bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in‑unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique‑hotel hospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.  Website: https://www.roostcleveland.com  Position Overview  ROOST Cleveland is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.  Key Responsibilities  Lead and support front desk associates during daily operations  Provide warm, professional, and efficient service to all guests  Oversee check‑ins, check‑outs, reservations, and guest inquiries  Assist with onboarding, training, and coaching front desk team members  Ensure all front desk procedures, standards, and service expectations are consistently met  Resolve guest concerns with empathy, professionalism, and sound judgment  Maintain accurate records, reports, and shift documentation  Collaborate with housekeeping, maintenance, and management to support smooth operations  Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment  Assist with scheduling, inventory, and administrative tasks as needed  Qualifications  1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred  Strong communication and leadership skills  Warm, guest‑focused demeanor with a commitment to hospitality  Ability to multitask and remain composed in a fast‑paced environment  Proficiency with hotel reservation systems and front‑office software  Strong attention to detail and organizational skills  Flexible schedule, including nights, weekends, and holidays  What We Offer  Competitive hourly pay  Opportunities for growth within a dynamic hospitality group  A collaborative, design‑driven work environment  Employee dining perks across Method Co. properties  Sick time & vacation  Health, vision, and dental benefits