Inside Sales

Inside Sales – Account Management Company Background Industrial Inspection & Analysis is seeking a motivated individual for an inside sales position with IIA Laboratory Services in St. Louis, MO. IIA Laboratory Services provides testing and inspection services, including nondestructive testing, destructive testing, metallurgical and mechanical testing, chemical and polymer analysis, and equipment and gauge calibration. As an unbiased, third-party inspection company, we serve aerospace, defense, medical, communications, and many other industries across the globe. With a combined 160 years of experience and locations across the United States, we market our capabilities to manufacturers of all sizes. Inside Sales Position Summary The inside salesperson will focus on customer outreach and managing inbound leads from initial receipt through quoting and close. The role includes customer service calls to understand customer needs and business outlooks, along with quote follow-up to help IIA develop winning proposals. Candidates should be proactive, communicate clearly, and be motivated to close sales and increase revenue. Inside Sales Duties And Responsibilities Spend time in the laboratory with inspectors and engineers to develop an understanding of the business and its services. Cross-sell additional laboratory services to existing customers and identify prospects who could benefit from IIA’s broader offerings. Answer customer questions and coordinate follow-up calls, involving IIA leaders and subject matter experts (SMEs) as needed. Conduct customer service and quote follow-up calls to help IIA earn customers’ business. Present service information to prospective customers through virtual meetings and presentations. Qualify and convert leads from digital campaigns, conferences, referrals, trade shows, and other sources. Maintain accurate prospective customer information in Salesforce/CRM. Track weekly, monthly, and quarterly customer financial performance metrics. Maintain sales pipelines with channel partners and team members to close sales. Work with the outside sales team and customers to close sales and provide support throughout the sales process. Inside Sales Requirements And Qualifications Strong computer skills, including proficiency with Microsoft Office (Word, PowerPoint, Outlook, and Excel); Salesforce or other CRM experience preferred. Excellent verbal and written communication skills and the ability to connect and interact with prospective customers. Professional, approachable, and customer-focused communication style. Self-motivated and able to adapt to changing strategies. Persuasive and goal oriented. Ability to multitask, prioritize, and manage time efficiently. Ability to work independently and collaboratively as part of a team. Resilience in handling rejection and maintaining a positive, professional approach with prospective customers. Knowledge of the sales process from initial contact through close. Motivation to grow the business through new sales, customers, and territories. Previous experience in an outbound call center, inside sales, the industry, or a related sales role preferred. Testing industry knowledge is a plus. High school diploma or equivalent.