Customer Service Representative

Role Description The Customer Service Representative is a full-time, on-site role based in Overland Park, KS. This position is responsible for responding to customer inquiries via phone, email, and other channels, providing accurate information about products, orders, and services. The role includes resolving issues, processing orders, handling returns and exchanges, and ensuring timely follow-up to maintain high levels of customer satisfaction. The representative will document interactions, update customer records, and collaborate with internal teams such as sales, production, and logistics to address customer needs. Daily activities also involve identifying opportunities to improve the customer experience and representing Camp David’s brand values in every interaction. Qualifications Ability to deliver strong Customer Service and maintain high Customer Satisfaction. Experience in Customer Support and creating positive Customer Experience across multiple channels. Background working as or with Customer Service Representatives in a retail or apparel environment is beneficial. Excellent verbal and written communication skills, with active listening and conflict-resolution abilities. Strong attention to detail and organizational skills, including accurate data entry and follow-through. Comfort with basic computer applications, order management systems, and customer relationship tools. Ability to work on-site in Overland Park, KS, as part of a collaborative, diverse team environment. High school diploma or equivalent required; additional education or experience in customer-facing roles is a plus. Company Description Camp David Inc., founded in 1993, is a respected apparel brand specializing in upper-end fleece, t-shirts, and caps featuring custom artwork for resort establishments and licensed college bookstores. The company is known for its innovative graphic designs that use embroidery, screen print, and appliqué to create a contemporary retail look. Camp David promotes family values, employee loyalty, and a comfortable workplace, with team members representing diverse cultures and many maintaining long-term careers with the company. The organization values strong partnerships with vendors, customers, and employees, focusing on adding value to every relationship. Camp David strives not just to fit in, but to excel, creating an enjoyable “Camping” experience for all partners.