Customer Service VIP Specialist

Job Summary We are seeking a Customer Service VIP Specialist for a direct hire opportunity in San Antonio, TX within the telecommunications services industry. This role supports a high-visibility Platinum Team program focused on delivering exceptional customer experiences, resolving escalated issues, and serving as a trusted advocate for VIP customers. This is an excellent opportunity for a customer-focused professional who enjoys solving complex problems, building relationships, and turning challenging customer situations into positive outcomes. The environment values collaboration, respect, continual improvement, and promotion from within. Supportive leadership, cross-training opportunities, and exposure to business-critical customer care initiatives make this role a strong fit for someone looking to grow in telecom customer service, account support, or customer success. Key Responsibilities Serve as a front-line brand ambassador by providing professional, empathetic support to customers across multiple communication touch points. Resolve escalated customer concerns, billing questions, service issues, and product inquiries while maintaining a positive and solutions-focused approach. Document customer interactions thoroughly and accurately in CRM systems to ensure visibility, follow-up, and alignment across internal teams. Partner with quality, support, and internal teams to communicate ticket status, identify trends, and support timely issue resolution. Use critical thinking, sound judgment, and customer-focused decision-making to protect the customer experience and brand reputation. Adapt quickly to changing program needs while maintaining professionalism, resilience, and strong attention to detail. Compensation And Benefits Direct hire opportunity. Pay rate: $19.50 per hour. Location: San Antonio, TX. Opportunity to work on a high-visibility program with real business impact. Flexible work environment with flexibility after training completion. Collaborative culture built on respect, teamwork, and continual improvement. Growth opportunities with promotion from within. Ability to cross-train and expand expertise across business and public sector lines. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1070 ]]>