Customer Service Specialist (Customer Service Center)

General Job Responsibilities The Community Bank Customer Service Specialist (CSS) interacts with Bank customers through calls to the Customer Service Center (CSC) on a daily basis. The CSS must exhibit good customer service, problem solving, multi-tasking, proper telephone etiquette, attention to details, and oral communication skills, as well as, exhibit a willingness to be a team player. The CSS is expected to be available to assist customers with a wide variety of functions and must possess knowledge of all bank products applicable to the assigned position, fully understand and adhere to all federal and state laws and the policies of the Bank. The CSC has extended hours, until 7pm, and Saturday schedules. The CSS will report to the assigned Supervisor or Bank Manager. Education And Experience Education Graduation from high school or equivalent GED required; some college or post graduate technical training preferred. Experience A minimum of two year’s work experience in an area where customer service skills is preferred.