Central Services Technician

City/State: Nyack, New York Department: Operating Room Bargaining Unit: NH- SEIU-1199 Work Shift: Evening Work Days: ROTATING SCHEDULE Scheduled Hours: Day, Evenings Scheduled Daily Hours: 8.5 HOURS Hours Per Pay Period: 8 Hourly Rate/Range: $29.52 / $30.43 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary: A trained support person who performs non-technical and technical functions relating to the processing and distribution of supplies, equipment and instruments under the immediate guidance of the CS Lead Technician. Essential Job Qualifications 1. Education: High school Diploma or equivalent . 2. Experience: One year of CSS experience preferred, including knowledge of surgical instruments 3. Training/Certification: Certification is required at time of hire and continuing education is required to maintain certification. 4. Licensure: 5. Other: Good communications skills Job Specific Contacts 1. General Contacts: General Hospital personnel Job Provides Direction to: None Environment and Demands 1. Environmental Demands: Describe the physical environment in which the job must be performed. General office duties including some heavy lifting and standing for long periods of time. Function also mandates use of mechanical equipment including cartwasher, etc. 2. Essential Physical and Cognitive Demands, Manual Dexterity: Describe the physical efforts, manual dexterity and cognitive skills required for the job ( i.e. , eye/hand coordination, lifting, pulling, walking, concentration, analysis, customer sensitivity, etc.). This position requires the ability to withstand long periods of sitting and standing Part I: Hospital-Wide Standards A. Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” Place team success above individual recognition. Be receptive to new ideas and approaches within my workplace. Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” See projects through to ensure completion. Problem solve with patients, family members, and other employees. Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) Use positive communication in my tone of voice, body language, and choice of words. Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy. Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” Respond to patient call lights and ask if I can assist. (No Pass Zone). Respond empathetically. Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” Anticipate and address my patients’, families and visitors needs. Avoid negativity and exhibit a “can-do” attitude. “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. Exit elevators to accommodate our patients’ first. Acknowledge people in the hallway by smiling and making eye contact. Help lost guests and new employees by escorting them to their destination. B. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital C. JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. 1. Receives soiled surgical equipment and reusable patient supplies. Cleans and disinfects all instruments and equipment utilizing approved Hospital method. Assembles clean instruments and other supplies into packs and trays according to standard lists. Wraps trays in proper manner to assure sterility and proper shelf life. Places packs into either steam or gas sterilizer depending on type of item. Follows proper procedure for operating equipment and monitoring sterility. Removes trays and packs from sterilizers upon completion of cycle and aeration where applicable. Delivers instrument trays and carts to the Operating Room, Emergency Room, Labor & Delivery, etc. Issues all STAT items and requested equipment . Replenishes emergency carts as needed. Demonstrates ability to categorize instruments and equipment into appropriate age specific groups, e.g. pediatrics, adult. Document on addendum age specific competency. Part II: Employee Performance Standards A. CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer. 2. Demonstrates positive communication with people of different cultures, values and beliefs. takes corrective action. 4. Demonstrates compliance with identified customer service behaviors. 5. Provides escort to customers when necessary. B. PERFORMANCE IMPROVEMENT: processes and/or outcomes. knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment. C. Budget : 1. Demonstrates fiscally prudent use of equipment and supplies. 2. Utilizes charge process for supplies/equipment. D. PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations. Addendum: Age Specific Competence FOR THOSE STAFF WITH REGULAR CLINICAL CONTACT (Attach supporting documentation of assessment of competency) Within the scope of practice, assumes responsibility, as necessary, for the assessment, treatment and care of patients of all ages, from neonate to geriatric. Displays competency in obtaining and interpreting the patient’s behavior based upon an understanding of cognitive, biopsychosocial, and aging processes. Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.