[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Care Coordinator, PSP HUB Active Remote United States - Remote Posted · 20.09.2026 Greenhouse (US) # Care Coordinator, PSP HUB Praxis Precision Medicines, Inc. Location: This position may be performed remotely but requires flexibility and a willingness to travel as needed.  Position Summary  As Care Coordinator, you are a single point of coordination for patients, caregivers & families, and healthcare providers when a Praxis therapy is prescribed, ensuring each has the clarity, support, and follow-through needed to initiate and maintain therapy. You are responsible for overseeing the management of patient cases and ensuring timely completion of related tasks throughout the full patient journey.  As the front line of the Praxis Patient Support Program, this role owns the experience from onboarding through adherence, individualizing support to meet each patient and caregiver’s needs.  With a focus on expediting time to therapy, the Care Coordinator proactively identifies and resolves access and adherence barriers through close monitoring of the patient journey. You are an experienced patient case management professional managing a complex caseload of patients with rare and refractory CNS conditions.  Primary Responsibilities  Operate with autonomy on day-to-day case decisions on caseload, with leadership review reserved for critical inflection points (denied appeals requiring escalation, adverse events, compliance issues, patient experience risk)  Able to independently manage difficult caregiver conversations, and non-routine access situations; share case learnings to strengthen team capability.  Own the end-to-end journey from enrollment through adherence, ensuring a seamless and high-touch experience for caregivers and providers   Serve as the primary point of contact for caregivers, patients, and healthcare providers delivering clear, timely, and empathetic communication   Communicate benefit investigation results and provide education on financial assistance programs  Coordinate benefits investigation, prior authorizations, and financial assistance in partnership with internal and external stakeholders   Build and maintain working relationships with senior internal and external partners (specialty pharmacy account leads, FRMs, Clinical Educators, provider office managers); adapt communication style to different stakeholder audiences.  Partner closely with dispensing specialty pharmacies to coordinate therapy initiation, shipment, and ongoing adherence support   Identify and resolve barriers to therapy access and adherence with urgency and persistence   Proactively monitor engagement and adherence signals, intervening early when risk emerges   Document all interactions accurately within Salesforce and other PSP systems, ensuring compliance and data integrity   Identify patterns across cases (recurring payer obstacles, specialty pharmacy bottlenecks, caregiver experience gaps) and advance recommendations to Patient Services leadership for SOP, training, or system enhancements  Reporting adverse drug events when communicated by patient/caregivers in accordance with pharmaceutical requirements  What you bring:  Bachelor’s degree and minimum 5 years of case management experience within or supporting pharmaceutical patient support programs   Complete working knowledge of pharmacy benefit structures, prior authorization workflows, appeals processes, specialty pharmacy operations, and patient assistance program design.  Experience working with caregivers and families navigating treatment on behalf of patients   Hands-on experience collaborating with field-based teams (e.g., clinical educators, reimbursement managers) and specialty pharmacies   Proficiency with Salesforce and patient support program platforms (case management, benefits verification, adherence tracking tools)   Experience utilizing business rules for free goods programs and Patient Assistance Program (PAP) eligibility  Nurse, Medical Assistant, Social Worker or senior reimbursement specialist experience preferred  Experience supporting CNS therapies is strongly preferred   How you operate:  Ownership: You stay accountable across the full journey—you don’t drop threads between stakeholders   Clarity: You translate complex processes into clear guidance and information that helps set expectations with caregivers   Urgency: You move quickly because delays impact therapy start and continuation   Follow-through: You close loops with field teams and pharmacies without being prompted   Empathy + Rigor: You support caregivers with empathy while staying focused on outcomes   Collaboration: You align multiple stakeholders without losing momentum   The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement.  You'll need comfort with screen work, basic hand coordination, and focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.  Annualized Base Salary$86,000—$106,000 USDCompensation & BenefitsAt Praxis, we believe that taking care of our people (and their people) is important, so we provide a world class benefits package to help you thrive.  This includes 99% of the premium paid for medical, dental and vision plans.  We also provide company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage. Thinking about the future?  We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP.  We provide a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, paid holidays and company-wide shutdowns.  Not to mention, you'll also be joining a phenomenal crew of colleagues who are smart, engaged and inspiring.  We aim high, collaborate hard, and produce results.  Let’s achieve the impossible together! Company Overview  Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance.  At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders.  Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.Diversity, Equity & InclusionGuided by our core values, at Praxis Precision Medicines, Inc. we continue to DARE FOR MORE® to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work each day. We are an equal opportunity employer and committed to providing opportunities to all qualified applicants without regard to race, religious creed, color, gender identity or expression, age, national origin, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws.Attention: Job Scam AlertPraxis has recently become aware of fraudulent job recruitment postings from individuals claiming to represent Praxis. These postings seek financial information in connection with fraudulent opportunities for employment. If you suspect any fraudulent activity or misrepresentation in connection with a Praxis job opportunity, please report it to careers@praxismedicines.com.Praxis does not accept unsolicited submissions from recruitment agencies for open positions. We ask all recruitment agencies to refrain from contacting any Praxis employee regarding any position. All unsolicited resumes submitted by recruitment agencies to any Praxis employee in any form or method will be deemed to be the property of Praxis, and Praxis explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruitment agency. This job was verified from Greenhouse (US). Applications are completed on the original source. [Apply on the original listing ↗](https://jobradar.live/ilan/cfcdab9f-e8e0-4577-8018-a64d9d35be17/git) ## Stop searching one by one for roles like this. Upload your resume or enter your target roles to see your first 3 matches for free. [Find jobs for me →](https://jobradar.live/uye/kayit) Your resume is never shared with employers; it is processed only for matching. Something wrong with this job?