Head of Content Operations

Head of Content Operations    Compensation range is $90,000-$140,000 + bonus  This role requires 3 days on site in the Boston, MA office.  About the Opportunity  IANS is the practitioner-sourced intelligence engine where data, peer experience, and expert insights converge for security teams. Powered by our proprietary data, we produce cybersecurity content, including reports, presentations, benchmarks, and briefs. We're looking for a Head of Content Operations to drive the strategy and execution to turn existing processes and quality standards for our editing and design function into repeatable, AI-accelerated workflows that increase efficiency and scales with IANS’ double-digit growth. The Head of Content Operations owns the standards, the workflows, and the team.  Key Responsibilities  Design & Editorial Standards  Partner with the team to define what “great” looks like for design and editorial quality, and hold the team to it consistently across content types  Establish and maintain design standards and AI templates for all IANS content, deliverables and market facing materials   Establish and maintain editorial standards for IANS written content   Establish the right metrics and SLAs for continuous team improvement and client service  Workflow & Process Innovation  Innovate design and editorial workflows for speed and broad-based standards adherence, using AI and automation tools  Lead the team in building agentic design and editorial tools that appropriately divide uniquely human from truly AI-driven tasks  Continuously push the envelope on how AI can accelerate and improve our outputs  Use data and workflow monitoring to find the bottlenecks in current production and rebuild the process around AI and automation, not around headcount  Refine and introduce new workflow and capacity utilization tooling  Change Management  Drive adoption of new standards and workflows across designers, editors, and the Faculty who create content  Lead hands-on training so editors and designers build real comfort and fluency with new tools, not just exposure to them  Manage resistance directly: know when to push a new standard through and when to adjust pacing without abandoning the target state  Communicate change in a way that gets buy-in, not just compliance  Team Leadership  Oversee a team of 3-5 designers and 3-5 editors  Set priorities, workload, and performance standards across both disciplines  Build a team that ships faster without cutting corners on quality  Who Is a Fit for This Role  You Balance Speed with Integrity  You can transform a workflow and still protect the quality bar. Efficiency never comes at the cost of getting it right.  You Are an AI Operator  You drive measurable impact and ROI with AI — workflows, connectors, and reusable tools.  You Lead Creative and Editorial Teams  You know how to lead designers and editors as distinct disciplines with different rhythms, and you get the best out of both.  You Are Process Oriented  You see a workflow as a system that can be redesigned, not a set of steps to be tweaked. You build standards that hold up across a growing volume of output.  You Execute End-to-End  You move from diagnosing a workflow problem to implementing the fix, not just a recommendation.  You Communicate with Influence  You can lead a team and organization through a standards or process change and get buy-in, not just compliance.  Qualifications  5-8 years of experience leading design and/or editorial production teams, ideally inside a content, media, or research organization  Proven track record building or overhauling production standards and workflows, not just following them  Direct people-management experience across designers and editors, or a comparable cross-functional creative team  Demonstrated use of AI and automation tools to speed up creative or editorial production  Comfort operating in a fast-moving, still-evolving organization where the process itself is part of the job  Strong stakeholder management skills; able to get buy-in from your team, your colleagues, and leadership on new standards  Why This Role Matters  Every deliverable IANS ships passes through design and editorial. Right now, that's a manual function. This role turns it into a scaled, AI-accelerated production capability, keeping humans in the loop where appropriate, without losing IANS’ high quality bar. You'll have direct ownership over the standards and the team, and a mandate to rebuild the process around what AI makes possible now.