Student Success Coordinator

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.  About Us • Big Changes, Better Benefits • Join us today!   The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter. Location: 400 E Airport Fwy, Irving, TX 75062 Schedule: Monday- Thursday: 9-6 or 10-7( One evening per week)   Friday: 8:00am • 5:00pm Compensation: Up to $30/hr Are you passionate about helping students persist so they can achieve milestones and reach their goals?  Are you seeking an opportunity to have a meaningful impact every day?  If so, we would love to hear from you!   About the Role  Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes.  As a Student Success Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.  Key Responsibilities  Performance & Accountability  Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression  Student Engagement & Advocacy  Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability  Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion  Retention & Certification Support  Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up  Support accommodation requests, resource referrals, and appropriate escalation as needed  Data, Documentation & Compliance  Accurately document all student interactions and outcomes  Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics  Events, Programming & Collaboration  Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed  Other Duties  Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes  Qualifications  Education  High School Diploma or GED required  Associate or bachelor's degree preferred  Experience   1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role  1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred  Skills  Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach  Comfortable working in a metrics-driven environment with shared accountability  Proficient with Microsoft Office and willing to learn new systems  A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed  Benefits  We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:  401(k) with company match  Comprehensive health, dental, and vision insurance  Life insurance options  Paid parental leave  Paid time off (PTO) to promote work-life balance  Tuition reimbursement for continued education  Employee Assistance Program (EAP) for personal and professional support  We are committed to fostering a workplace that values integrity, growth, and student success.  #LI-Onsite AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.