Cloud System Support Specialist

About Us We support our customers in their digitalization journey with our deep technical expertise. GlassHouse has a rapidly growing business and it has many opportunities with its dynamic & energetic environment. We have offices in İstanbul, Ankara, İzmir, Bursa, South Africa and Qatar. Come to join us! We are looking for a “Cloud System Support Specialist” to be assigned to Cloud System Support Team Lead. Responsibilities Managing the environments of customers within GlassHouse such as Server, Storage and Virtualization Environment (VMware, KVM) is highly desirable Managing the environments of financial customers within GlassHouse such as Operating Systems (Windows, Linux) and Microsoft Family Systems Making performance analyzes and ensuring their improvement Managing change requests Managing Hardware and Software license inventory Providing fault tracking and coordination with third party service providers in infrastructure systems Managing patch management and upgrade processes at customers Following the technological developments closely and providing guidance within the team on the provision of know-how Managing vendor support by taking quick actions in case of a problem Qualifications At least 2 years of experience in Information Technologies sector Experienced on Installation, Configuration, Monitoring, Management and Problem Solving in server virtualization technologies (VMware, servers and storage systems.) Experience on Server Operating Systems Management and Configuration (Windows, Linux) Problem solving and analytical thinking skills Knowledge of IT infrastructure components (Server, Storage, Basic network etc.) Prone to teamwork Excellent communication skills