Customer Service Representative-ON-SITE

🚀 We’re Hiring: Customer Service Representative Inventronics is a leading global manufacturer of professional lighting solutions, including LED drivers, sensors, control systems, and LED modules . With the acquisition of OSRAM Digital Systems (Europe & Asia) in 2023 , we significantly expanded our portfolio and global footprint—positioning Inventronics as a first‑choice partner for professional LED lighting solutions worldwide . We do not compete with our customers . Instead, we focus on delivering world‑class products, exceptional technical support, and outstanding service , helping our partners maximize the return on investment in solid‑state lighting systems. Why This Role? Responsible for interconnecting with customers to provide and process information in response to inquiries, concerns and requests about products and services. On site position, requiring 40hours per week, Mon-Fri; 8-5pm Essential Duties and Responsibilities include the following. Other duties may be assigned. Process of client orders. Follow up with customers and provide tracking, BOL, status updates on orders. Provide email quotes for pricing, stock status. Database maintenance. Answering phones calls. Ability to multi-task to review USA and MEXICO inventory and keep the two reported correctly to customers. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical • Collects and researches data; uses intuition and experience to complement data. Continuous Learning • Strives to continuously build knowledge and skills. Job Knowledge • Exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology • Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date. Design • Demonstrates attention to detail. Problem Solving • Gathers and analyzes information skillfully; develops alternative solutions. Communications • Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation • Establishes and maintains effective relations. Oral Communication • Listens and gets clarification. Written Communication • Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Attendance/Punctuality • Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability • Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office; Excel Skills; Typing 60wpm. The ideal candidate is capable of proactively solving issues. Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 • 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work 👉 Come join us—and help shape the future of professional lighting. Why You’ll Love It Here ✨ Collaborative, forward‑thinking global team ✨ Remote flexibility (Atlanta area preferred) ✨ Exposure to a broad, expanding product portfolio ✨ Clear opportunity to grow as the business grows Inventronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.