Customer Service Rep

Position Summary Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Functions Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery Resolve customer complaints by researching the order history and taking disposition of incorrect products or service Follow-up to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Solicit sale of new or additional services or products, including up-selling and add-on selling Maintain positive relationships with both internal and external customers Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques Actively participate in departmental goal setting and goal achievement Conduct all activities in a safe manner, adhering to company safety standards Continuously work towards a "one-team" concept with outside sales representatives Apply STAR qualities – seamless, trustworthy, attentive, resourceful Provide stellar customer service and exceed the customer’s expectations Perform other duties as assigned Education : High School Graduate or General Education Degree (GED) Experience : 0-3 years related experience Skills & Abilities Computer Skills General computer knowledge required, including use of internet, email, MS Office Other Requirements Basic math skills (fractions, decimals, division, multiplying, adding, subtracting) Keyboarding skills Ability to use a calculator, able to read, write and understand English Ability to communicate effectively and to articulate clearly Willing to study company catalog to assist in product knowledge Ability to use a multi-line phone system, occasional out-bound calling Ability to understand both company sales goals and initiatives