Medical Consultant & DT

About Grand Clinic Grand Clinic is a leading medical tourism clinic in Istanbul, Türkiye, providing high-quality aesthetic and medical treatments to international patients. Our services include dental treatments, hair transplantation, plastic surgery, bariatric surgery, dermatology, and cosmetic procedures. We are looking for a Medical Consultant – Dental Department who can communicate confidently with international patients, understand their needs, explain dental treatment options, and support them throughout their patient journey. Key Responsibilities • Communicate with international patients through phone, WhatsApp, CRM, and in-person meetings. • Understand patients’ dental concerns, expectations, and treatment needs. • Explain dental treatment plans, procedures, treatment steps, and general timelines clearly and professionally. • Provide accurate information about dental services while ensuring that medical questions requiring clinical judgment are referred to the appropriate dentist or medical professional. • Coordinate with dentists, doctors, patient coordinators, sales teams, and other clinic departments. • Follow up with patients before, during, and after their treatment. • Build trust and maintain strong relationships with international patients. • Support patients throughout the consultation and treatment process. • Identify appropriate additional treatment opportunities based on the patient's needs and dentist-approved treatment plan. • Maintain accurate patient information and follow-up records in the CRM. • Ensure a high level of patient satisfaction and professional communication. • Handle patient questions and concerns and escalate clinical matters to the relevant healthcare professional when necessary. • Contribute to achieving departmental targets and overall patient experience goals. Requirement • Fluent English, Turkish, Arabic, and French are mandatory. • Previous experience in medical tourism, dental clinics, healthcare, patient coordination, medical consulting, or healthcare sales is preferred. • Good understanding of dental treatments and terminology. • Strong communication and interpersonal skills. • Ability to communicate confidently with patients from different cultural backgrounds. • Professional, patient-focused, and service-oriented approach. • Strong follow-up and organizational skills. • Ability to work in a fast-paced international environment. • Good computer and CRM skills. • Sales, upselling, or cross-selling experience is an advantage. • Ability to work effectively with dentists, doctors, and internal teams. Dental Knowledge The ideal candidate should have a good general understanding of common dental procedures, such as: • Dental implants • Crowns and veneers • Hollywood Smile • Zirconium crowns • E-max veneers • Composite veneers • Teeth whitening • Root canal treatment • Dental bridges • All-on-4 / All-on-6 treatments • General restorative and cosmetic dentistry What We Offer • Competitive fixed salary based on experience and qualifications. • Performance-based commission/bonus opportunities. • Daily meals during working days. • Annual leave according to Turkish Labor Law. • Professional training and continuous support. • International and multicultural working environment. • Career development and advancement opportunities. • Opportunity to develop expertise in dental healthcare and medical tourism. • Work with international patients from different markets. Working Environment This is a full-time, fully on-site position in Istanbul . The Medical Consultant will work closely with our dental and international patient teams to provide a professional and smooth patient experience from the initial consultation through treatment and aftercare.