Operations Service Support - Call Center

The purpose of these positions is to provide dedicated support during service hours for incoming customer calls involving cancellations, service changes, and other routine service-related requests. Profil De Candidat Recherché Pay Rate: $16.00/hour Minimum Requirements At least 2 years of general work experience, including customer service experience Must be 18 years of age or older Must have held a valid driver's license for at least 2 years High School Diploma or GED Good computer skills Strong problem-solving and analytical abilities Ability to work effectively under time constraints and deadlines Valid driver's license No criminal convictions involving DWI, DUI, assault, or possession offenses Key Responsibilities Answer and manage incoming customer calls related to: Trip cancellations Service changes Routine customer service inquiries Document customer-requested changes accurately Communicate relevant service changes to Dispatch Serve as a frontline customer support resource Support operations without assuming Dispatch's authority or operational responsibilities Benefits Medical, dental, and vision insurance 401(k) retirement plan Paid holidays and vacation time Competitive compensation and benefits package Ideal Candidate A successful candidate will have strong customer service skills, be comfortable using computers, communicate effectively by phone, stay organized in a fast-paced environment, and handle multiple tasks while maintaining accuracy and professionalism. Equal Opportunity Employer: The company welcomes diversity and is committed to equal employment opportunities.