Operations Lead

ABOUT THE ROLE This is an end-to-end ownership role over a core operational domain, reporting directly to the COO at an AI-native, stablecoin-based clearing and banking platform built for global fintechs and financial institutions. You will design, automate, and scale the systems that make operations run hands-off, measuring success by volume growth with flat headcount rather than team size. WHAT YOU'LL DO • Own one operational domain end-to-end: customer operations, payment operations, or fincrime operations, running it like a product team from day one. • Perform the manual work yourself in the first couple of months, sitting in the queue to identify exactly where processes break and defining the KPIs that prove the system works. • Ship the first wave of automations within a few months, proving the operating model on a live cohort and driving measurable volume lift. • Scale agents across your domain so that humans handle only the highest-risk decisions while the long tail runs hands-off. • Spec agents and shape tooling directly alongside Engineering and Product, collaborating on real decisions rather than filing tickets. • Draft, defend, and continuously improve escalation paths, SOPs, and operational metrics. WHAT WE'RE LOOKING FOR • 3 or more years building products or processes at a bank, fintech, payments, or crypto company, or tier-1 consulting experience with regulated financial services exposure. • Production automations or agents shipped and running in live environments today, not proofs of concept. • Hands-on experience performing operational work such as queue management, case handling, or transaction processing to understand process pain points firsthand. • Experience designing end-to-end operational domains including process design, SOP creation, KPI definition, and tooling selection. • Strong background working directly with engineering and product teams to spec and build operational tooling and systems. • Familiarity with compliance, risk, fincrime, payment operations, clearing, or settlement workflows is a strong plus. • Experience with AI agents, LLMs, or intelligent automation systems is a plus. • Automation-first mindset: your first instinct is to build a system, not to add headcount. • High agency, ownership mentality, and comfort operating in ambiguity without an established playbook. • Based in New York or willing to relocate. COMPENSATION & BENEFITS Base salary: $180,000 to $220,000 USD annually. Visa sponsorship is available. LOCATION On-site in New York, NY, USA.