Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a hybrid position reporting to the Parsippany regional office Monday • Wednesday and working from home Thursday • Friday. The work schedule is Monday • Friday 8am-5pm. What Pella has to offer: • Typical pay rate range is $22 - $26/hour. Actual pay rate is based on several factors including experience, and skill set. • Paid Time Off, accrued 2 hours per week and do not expire • 9 Paid Holidays • 40 hours of paid sick/personal leave • 401k plus 4% company match • Medical, dental, and vision plan • Health savings and flex spending plans • Company paid life insurance • Company paid short/long term disability insurance • Employee Assistance Program • Tuition reimbursement • Professional development/growth opportunities