Supervisory Information Technology Specialist

The successful candidate will service as a Supervisory Information Technology Specialist in the Administrative Division. As needed, additional positions may be filled using this announcement. For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. If selected, you will serve as a Supervisory Information Technology Specialist in the Administrative Division of the United States Attorney's Office for the Eastern District of Tennessee. Duties include: Supervision: Planning, organizing, assigning, directing, scheduling, and evaluating the work of all employees in the unit. Performs complex system designs, development, testing, installing, and implementation of new applications of IT technology, including management of websites. Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. Performing oversight of a wide range of information technology support tasks associated with day-to-day operation of the USAO IT systems to meet USAO information needs utilizing network hardware and software capabilities. Maintaining district-wide responsibility for testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems used for the transmission of information in data, voice and/or video format. Ensuring IT systems availability, functionality, integrity, and efficiency. Ensuring the confidentiality and security of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. • Responsibilities will increase and assignments will become more complex as your training and experience progress. GS-13: Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must: Demonstrate proficiency in all nine general competencies defined below; AND Have at least one year of specialized experience equivalent to the GS-12 level described below. You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above. COMPETENCIES: The following competencies are required: Attention to Detail • Is thorough when performing work and conscientious about attending to detail. Customer Service • Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. Decision Making • Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management • Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills • Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork • Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence • Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND Specialized Experience: One full year of specialized experience equivalent to the GS-12 level in federal service. Specialized experience is defined as experience providing technical and analytical assistance in areas which support information management related to litigation; providing technical advice and assistance to resolve problems; identifying and implementing ways to improve production and increase the quality of the work; creating and coordinating litigation technology services including trial preparation in response to customer needs; or performing advanced and complex system designs, development, testing, and implementation of substantially new applications to meet specialized, unique, or unprecedented needs. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)- The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans Employment Opportunity Act (VEOA) • VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration • Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments There is no education substitution at this grade level.