Insurance Customer Service Representative

Customer Service Representative Provide customer support by answering inquiries and resolving issues related to auto insurance policies. Communicate with customers to understand needs, explain policy details, and deliver accurate solutions that support strong customer relationships and retention. Key Duties Handle customer questions and concerns about insurance policies Investigate problems and work to reach effective resolutions Offer clear explanations of coverage and policy information Maintain accurate records of customer interactions and outcomes Deliver consistently high-quality, customer-focused service Qualifications & Skills Strong customer service and communication skills Ability to interpret and explain insurance-related information Problem-solving skills with attention to accuracy Professional, empathetic, and service-oriented approach Comfort using customer support tools and documenting interactions