[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Experience Specialist

Active
On-site
Kansas City, MO
Posted · 30.09.2026
LinkedIn Jobs US

# Customer Experience Specialist

nbkc bank

🚀 Join Our Team: Customer Experience Specialist 📍 Hybrid | Kansas City, MO 🕒 Shift: Monday–Friday, 9:30 AM–6:15 PM CST, Rotating Saturdays, 9:00 AM–1:00 PM CST At nbkc bank , we do things a little differently, and that’s the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human. We're looking for a Customer Experience Specialist to join our crew. If you're energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you. 🌟 Why You’ll Love This Role You’ll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools. You’ll solve problems, answer questions, and provide support that feels personal, not robotic. You'll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it’s designed with real life in mind. 🧩 What You’ll Be Doing Handling inbound calls and chats from customers with professionalism and empathy. Assisting with online banking, debit card issues, application status updates, and more. Identifying opportunities to make banking better, both for the customer and for nbkc. Staying in the know with bank policies, tools, and systems to deliver accurate, secure service. ✅ What You Bring 2+ years of experience in banking, customer service, or contact centers. Strong communication skills and a love for solving problems. Comfort working independently and using digital tools. A high school diploma or GED (required). 💡 Bonus Points Familiarity with bank products or regulations. Previous hybrid or remote work experience. A knack for identifying customer needs and offering thoughtful solutions. Fluency in Spanish 🕒 Shifts Available Monday-Friday, 8:30 AM–5:15 PM CST & 9:30 AM–6:15 PM CST On-site days: Tuesday, Wednesday & Thursday Remote optional days: Monday & Saturday Rotating Saturdays, 9:00 AM–1:00 PM CST (Remote) Sound like a fit? Let’s talk! Click to apply and see how your next chapter could start at nbkc bank . #CustomerSupport #BankingCareers #nbkcLife #HybridJobs #KansasCityCareers #NowHiring

This job was verified from LinkedIn Jobs US. Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/be9f39e7-49dc-427a-b967-29562737a84d/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[Jobs in Kansas](https://jobradar.live/jobs/kansas)
· [Jobs by location](https://jobradar.live/jobs) · [Jobs by company](https://jobradar.live/company)

- [Registered Respiratory Therapist](https://jobradar.live/ilan/03d70bd6-0ac7-458f-81cd-916468394e8b) Veterans Health Administration · Kansas City, Missouri

- [Criminal Investigator](https://jobradar.live/ilan/ac9fc9eb-6195-48f8-96df-3945128172b4) Office of Inspector General · Kansas City, Missouri

- [Customer Service Associate](https://jobradar.live/ilan/088d63ce-a903-4d5c-b74d-64ab4156ab6d) Hertz · Kansas City, MO

- [Sales Representative](https://jobradar.live/ilan/5bbee6ba-b1ce-408c-a877-494d5052cb05) Kimball Midwest · Topeka, KS

- [Registered Nurse Ortho and Spine Specialty](https://jobradar.live/ilan/129d0212-0e2d-48b0-9fed-904c63159ad1) Overland Park Regional Medical Center · Overland Park, KS

- [Sr. Project Manager](https://jobradar.live/ilan/1ff91b19-1f66-47cb-8a7a-647e68fbb5f3) MERGE · Atlanta, GA; Boston, MA; Chicago, IL; Denver, CO; Kansas City, MO; Raleigh, NC

- [Sr. Account Executive](https://jobradar.live/ilan/5c6610df-a079-499a-ac9c-a56a1ae1183c) MERGE · Atlanta, GA; Boston, MA; Chicago, IL; Kansas City, MO; Raleigh, NC

- [Sr. Account Director](https://jobradar.live/ilan/20d98284-030b-48f8-8b33-7a837eea75ea) MERGE · Raleigh, NC; Atlanta, GA; Boston, MA; Chicago, IL; Kansas City, MO; Denver, CO; Remote – U.S. Based